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Forum Discussion

Explorer | Level 3

4 months ago

error code: banned_member

error code: banned_member) got this error - so can't use dropbox??? What now? THanks RB

Icon for Dropbox Staff rank

Dropbox Staff

Thanks for clarifying. Banned links seems to be the issue then (for more info, you can check the link I Included above).

Is this the first time you’re having trouble with this? If yes, the ban should be lifted after 24h.

Explorer | Level 3

4 months ago

24hrs still not lifted?

How do i get this resolved please?

RB

Mark
Super User II
4 months ago
RichardBudd wrote:

24hrs still not lifted?

How do i get this resolved please?

RB

It is 24 hours for your first ban and longer each after that.

If its still banned after a few days it could be due to a breach of service so you'll need to log a ticket at www.dropbox.com/support.
- RichardBudd
  Explorer | Level 3
  4 months ago
  it seems like i dont have access to support?
  
  Your Basic plan includes access to our Help Center, Community and Chatbot.
  - Walter
    Dropbox Staff
    4 months ago
    Hey RichardBudd, I just wanted to mention that your support options vary based on your current plan.
    
    That said, if you're still getting this error, you can let us know here and we'll reach out via email tom investigate further internally, if needed.

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