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samurai023's avatar
samurai023
Helpful | Level 5
7 years ago

Dropbox stuck at "Starting"

Date: 6/24/2018 OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday) Dropbox version: v52.4.58 Dropbox account: Personal, 71% of 15.4GB used   ...
desktop
sync
  • cccome's avatar
    cccome
    7 years ago

    Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there samurai023 - sorry to hear this persists.

 

I have reached out to you via email to see into this issue together. Check your inbox at your earliest convenience and reply to my email to get started!

 

Thanks in advance for your response and cooperation so far. Have a great day ahead and talk to you via email!

cccome's avatar
cccome
Helpful | Level 5
7 years ago

Helle, I'm having the exact same problem as samurai023. I've tried to uninstall/reinstall Dropbox, change security settings, but nothing worked.

 

OS: macOS Sierra Version 10.12.5

Dropbox version: v52.4.58

Dropbox account: both Personal and Business.

  • samurai023's avatar
    samurai023
    Helpful | Level 5
    7 years ago
    Sorry to hear that you have the same problem. Did you update your macOS recently?
    • cccome's avatar
      cccome
      Helpful | Level 5
      7 years ago

      I haven't updated my system for a while. I'm still on Sierra version 10.12.5.

      • cccome's avatar
        cccome
        Helpful | Level 5
        7 years ago

        Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.

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