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Forum Discussion
Dropbox not backing up photos on iPhone unless app is open
Dropbox not backing up photos on iPhone unless app is open. I have background refresh on. I tested this a number of times and photos don't appear in my camera uploads on the Dropbox website unless I open the app on my iPhone.
I don't want to have to keep opening the app to have photos uploaded. Is there any way to fix this?
I have the newest app version and IOS version.
Hi kyle88204, let's jump right into this!
Have you tried disabling camera uploads and re-enabling it to see if this helps?
If I were you, I'd also try clearing the app's cache, and checking again. You can do it this way:
- Navigate to the “Account” tab.
- Tap the gear icon in the upper-left corner of the screen.
- Scroll to the bottom of the screen.
-Select "Clear Cache."Let me know of any updates!
- Megan
Dropbox Staff
Hi kyle88204, let's jump right into this!
Have you tried disabling camera uploads and re-enabling it to see if this helps?
If I were you, I'd also try clearing the app's cache, and checking again. You can do it this way:
- Navigate to the “Account” tab.
- Tap the gear icon in the upper-left corner of the screen.
- Scroll to the bottom of the screen.
-Select "Clear Cache."Let me know of any updates!
Thank you! I tried this and it seems to be working. I think it stops every time there is an IOS update or my phone restarts. Then I have to open the Dropbox app again before syncing starts.
