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Forum Discussion

lindsay_8PTS's avatar
lindsay_8PTS
New member | Level 2
3 years ago

Dropbox Not Allowing Online Only Files

Hi— Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only".   Is anyone else having this issue, and is there a ...
Desktop
Sync
  • lindsay_8PTS's avatar
    lindsay_8PTS
    3 years ago

    We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

     

     

gibbonsl's avatar
gibbonsl
Explorer | Level 4

I am having this problem this week. I have a Dropbox Plus account, and when I click on "Make online only", nothing happens. Help! My hard drive is now full!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Sorry to see you're having trouble making your files online-only, gibbonsl.

 

Do you have a Windows or a Mac computer?

 

If you haven't already, can you please restart your computer to see if that helps?

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    3 years ago

    Yes, I had restarted my Windows computer to no avail.

     

    I uninstalled dropbox and removed most of the folders from my hard drive. Then I reinstalled and only had a few folders show up locally so my hard drive is no longer full.

     

    BUT when I right click to make a folder "online only", a blue circle swirls for a second and then the folder still is on the hard drive. The folders that were already online only still are, but I can't change any additional folders to online only.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi gibbonsl, sorry to jump in here! 

       

      What is the Windows OS that you have currently installed on your device? Feel free to also let me know the version of the Dropbox app that you're using, along with its syncing status. 

      • gibbonsl's avatar
        gibbonsl
        Explorer | Level 4
        3 years ago

        Windows 10 Pro, version 1909, OS build 18363.1556.

         

        Dropbox v158.4.4564, sync is "up to date".

         

        Thank you for your help!

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