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Paulgi's avatar
Paulgi
Helpful | Level 6
8 years ago

Dropbox is up to date but still draining all my bandwidth

i've been using dropbox without any problems in the last 5 years, it was my main cloud, but suddenly it started to drain all my bandwidth,  unabling me to use my internet service, even when it was up to date.

now i have to exit dropbox right after i start windows and the i have to end task on dropbox update on task manager a few times, because it restarts automatically.

since i only have a very limited 3G internet service, i'm always very carefully to never accept automatic updates. i already checked the dropbox preferences and i'm sure that there are no automatic updates active. so, what can cause this problem?

for now i'm going to avoid to use dropbox again, but i'd really like to find a solution to prevent this problem so i can use dropbox again.

  • not in the last 2 weeks. i'm still on a place with a poor internet connection for one more week, i hope it doesn't start again soon.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hey there, is the issue only that the Dropbox desktop application trying to update?

    There isn't currently an option in the Dropbox settings to prevent the app from downloading updates, so I'm a little confused as to how you're preventing this.

    Could you provide a few more details on this matter in order to assist further? Thanks!
    • Paulgi's avatar
      Paulgi
      Helpful | Level 6
      I'm facing this problem again. In fact I really can't even find a way on settings to permanently prevent Dropbox from doing those crazy automatic updates.

      It acts like a virus. It starts draining all my bandwidth even if i'm in a game or using the internet on something more important to me. It starts without any alert and prevents me from using the internet.

      The only way i found to fix this is to end task on task manager, but it starts again after a while. I have to end that task over and over again.

      It's the most mediocre updating system that I ever knew. It would be much better to ask if I can do it before start or at least have an option to disable automatic updates.

      This is ridiculous. I really like Dropbox but this update bug or bad design is ruining it.
      • Paulgi's avatar
        Paulgi
        Helpful | Level 6
        While I was writing the message the **bleep** virus like update of Dropbox just started again. I see no other solution than removing Dropbox again and wait for a fix. This is really sad. What a bad software design :\

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