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Forum Discussion

Planzi's avatar
Planzi
Explorer | Level 3
11 months ago

Dropbox (iOS) scan widget support broken?

I had an iOS widget from the Dropbox app to be able to scan documents with one tap — worked great! However the widget stopped working and it seems the Dropbox iOS app no longer supports widgets. When...
iOS
Mobile
  • Nancy's avatar
    Nancy
    11 months ago

    Hi Planzi! Hope you’re doing well. 

     

    If you open the Dropbox mobile app, are you able to scan documents directly from there? I’d like to make sure that the feature works properly on your device, and that it’s only the widget having an issue. 

     

    Have you also restarted your phone since then, and the issue persists?

     

    Let me know, and we’ll take it from there.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi Planzi! Hope you’re doing well. 

 

If you open the Dropbox mobile app, are you able to scan documents directly from there? I’d like to make sure that the feature works properly on your device, and that it’s only the widget having an issue. 

 

Have you also restarted your phone since then, and the issue persists?

 

Let me know, and we’ll take it from there.

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