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Forum Discussion

EDEGER's avatar
EDEGER
New member | Level 1
2 months ago

Dropbox app's stuck syncing files.

Since yesterday, file synchronization has not progressed.
desktop
sync
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for your post, EDEGER.

    Can you send over a few more details on the issue? 

    For example, what’s the current syncing status and app version of your desktop app? What’s the number of files that it’s stuck syncing? 

    Feel free to send me any relevant screenshots.

    Ping me when you’re ready.

EDEGER's avatar
EDEGER
New member | Level 1

Hello

Thank you for helping me

Since yesterday, suddenly no synchronization.

It is happening in my work´s computer, but no problem at all at my home´s computer.

It changes between 48 and 50 files, but it stays there static. I've been using Dropbox for years and this is the first time this has happened to me.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi EDEGER, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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