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Forum Discussion

EDEGER's avatar
EDEGER
New member | Level 1
2 months ago

Dropbox app's stuck syncing files.

Since yesterday, file synchronization has not progressed.
desktop
sync
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for your post, EDEGER.

    Can you send over a few more details on the issue? 

    For example, what’s the current syncing status and app version of your desktop app? What’s the number of files that it’s stuck syncing? 

    Feel free to send me any relevant screenshots.

    Ping me when you’re ready.

EDEGER's avatar
EDEGER
New member | Level 1
2 months ago

How can I locate or identify the files that are in the process of synchronization? I have already deleted the last ones I worked with and remembered, but it still shows me that 17 files are in synchronization and I don't remember any more. Maybe if I locate and delete them I could unblock this???

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