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Forum Discussion
Drop box is stuck at "Starting..." but files are being synced
The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix? Thanks.
Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead!
hello there!
i have the dropbox 2tb plan with smartsync (smartsync being the main reason i wanted it). i wanted to download the mac dropbox app and have everything "online only" simply so i can see the files as they come in.
it seems to be functioning fine in finder. i see all the cloud icons on all the files in my dropbox.
in the top bar however, the dropbox icon has a white "1" in a red circle. when i click on it, it seems to be stuck on "dropbox is starting ..."
this is fresh install (v54.4.90). i have tried uninstalling per dropbox instructions and re-installing two or three times now.
in preferences, i have tried setting my proxies to auto or no proxy because i read it helped someone else with the same issue. didn't help me. it's set to no proxy right now. under sync menu, i have my files start as "online-only."
note: i have set my dropbox location to a secondary internal drive. might this be a problem?
lastly, i am only using 41% of my 2tb on dropbox.
thanks for your help!
I'm having exactly the same problem, started today on 3 separate machines (all macs).
Tried with the latest beta and stable v54.4.90, same on all machines. Red 1 in the icon, leave it all day, still says it's starting. There does appear to be some activity, but it's very slow and no real idea what's going on.
I've also tried starting from scratch and wiping the folder settings etc, login and link again, same deal.
I'm on the professional plan too, although as far as I know still on 1TB, but alarmingly if I look in my Dropbox account is says:
Your account is full Using 429.15 GB of 0 bytes
So our space has vanished according to dropbox, so I suspect there is a broader issue here that's not specific to the client. I'll be getting in touch with dropbox support.
thanks for sharing! glad i'm not the only one here!! :)
- note: i also do not have any antivirus running.
Same here, also running on OS X 10.13.6
I've just submitted a ticket to support, will let you know if they come back with anything of value, does normally take an age though.
I should also note I've tried all the same steps as you, so no proxy, disable finder integration, reload etc, no joy. I'm not running on an external drive though, so assuming we do have the same issue, that would appear might not be related.
