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Forum Discussion
Drop box is stuck at "Starting..." but files are being synced
The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix? Thanks.
Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead!
I'm having the same issue. In addition to the desktop app being stuck "starting" I also noticed that I'm getting a warning on my mobile app saying "Your Dropbox is full. Contact your admin for more space" There is no way that this is correct since I'm nowhere close to reaching my limit.
In my case I can normally open, edit or move files and it doesn't appear anything related to space... (I am 50% full). It's more like a problem with the task bar logo/icon.
We are having the same issues. I am not getting any response from anyone from dropbox. I pay monthly for this service and no response for over 4 hours is not okay. We are sitting ducks until this is resolved. I am able to use dropbox on my desktop, but not on any mobile devices. We pay for 1TB of data and have used 131GB. Please help.
- Also desktop is stuck on "Starting..."
- Same as mine.
- Jane
Dropbox Staff
- Hey Jane,
I have not gotten a response from anyone today. I have been requesting help on a couple of different threads since about 9:30 am eastern time. My mobile devices are unable to upload or sync. Desktops can sync. Could you help me please?
