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pellet's avatar
pellet
Helpful | Level 5
7 years ago

Drop box is stuck at "Starting..." but files are being synced

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?   Thanks.
desktop
sync
  • Jane's avatar
    Jane
    7 years ago

    Hi again to all, 

    This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

    Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

    Thanks to everyone for your reports & happy Dropboxing ahead! 

davidbautista's avatar
davidbautista
Helpful | Level 5
7 years ago

Hi. I have a problem. My dropbox is syncing normally between my computer and my cloud (dropbox.com) but the problem is that the little dropbox logo in my taskbar is saying "indexing, syncing..." with blue arrows as if it's working or doing sync or accesing my account. I reinstalled it, and it downloaded all my files again normallt but the logo still says the same.

 

Task bar logo problem, in English: indexing, syncing...

And then you can see that the files are correctly synced.

 

  • Spiff's avatar
    Spiff
    Explorer | Level 4
    7 years ago

    Since (I presume) updating to Dropbox 54.4.90 on Windows 10 version 1803 (both Pro / Home), Dropbox is constantly 'indexing'. However, it still seems to be syncing files.

     

    Unlinking / relinking accounts and uninstalling / reinstalling the desktop app makes no difference. I'm assuming this is an issue with the app itself?

    • photover's avatar
      photover
      Explorer | Level 4
      7 years ago

      I also have the same issue, I have tried un-linking and re-installing to no avail, the same issue is happening with another PC I am currently testing

      • photover's avatar
        photover
        Explorer | Level 4
        7 years ago

        All working fine today - synced and up-to date, thanks for sorting DB

  • mrjxn007's avatar
    mrjxn007
    New member | Level 2
    7 years ago

    I was having the same problem. I reinstalled the desktop app and now the "indexing, syncing" has gone away, but it is stuck saying "Dropbox 54.4.90 starting..."

    • davidbautista's avatar
      davidbautista
      Helpful | Level 5
      7 years ago

      In other topic, they posted this possible solution: 

      • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select"Quit Dropbox".
      • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel"(Windows 7), or type Control Panel at the Start screen or start menu, and click on it(Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
      • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  

      But the user reported that it didn't work at all.

    • craigs182's avatar
      craigs182
      New member | Level 2
      7 years ago

      Same. 

      Windows Explorer says files are synced, but the logo in the tray is stuck on starting, and I can't open any of my files 

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