You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

rdt17's avatar
rdt17
Helpful | Level 6
2 years ago

Conflicting copies of excel file

Our small company of 3 have been using Dropbox Online for 2 years.  We are all on Apple Macs, running the latest version of Mac OS, working at home   Recently the Dropbos app for Mac was updated, a...
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  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info about the Badge, this might help reduce the conflicted copies on your account. 

     

    Regarding the links, since the Dropbox folder has moved, the location of local files are now different on your machine. Has the Dropbox folder moved for all your colleagues, or just on your machine?

     

    Are you able to create a symlink or alias to the new location of the Dropbox folder?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi rdt17, thanks for bringing this to our attention.

 

Firstly, could you clarify how you open a file? Is it on the Dropbox site, via an app, from within Finder? What file are you opening?

 

How are the Excel files linked to the original? Is it via a formula in the Excel file or using a script or other feature?

 

This will help me to assist further!

rdt17's avatar
rdt17
Helpful | Level 6
2 years ago

Hi Jay,

 

Thanks for stepping in.

 

We have Dropbox App in our laptops, and open all the excel files, by selecting the specific file we want to open.

 

Files are linked with a straight forward Excel Data Link, awhen they are established. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Does anyone have the file open at any point? You can tell by using the Dropbox Badge. Does this occur every time?

     

    Does anyone use the web version of Excel to edit files while you're in the file?

    • rdt17's avatar
      rdt17
      Helpful | Level 6
      2 years ago

      No to both questions.

       

      Could it be that, because the whole Dropbox folder was  moved in the update, that the file links are not working?

       

       

    • rdt17's avatar
      rdt17
      Helpful | Level 6
      2 years ago

      We don't see any Dropbox Badge.

       

      Before the files were moved, we did receive a notification if the file was open and someone was working on it.  But not anymore.

      • rdt17's avatar
        rdt17
        Helpful | Level 6
        2 years ago

        I see the Dropbox badge was set to Never, so that explains and hopefully solves one issue, namely conflicting files.

         

        However the issue of links not updating is this there

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