You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

TMech's avatar
TMech
Helpful | Level 6
5 years ago

Can't "Send via Transfer"

Help!  I previously sent files by selecting the "Send via transfer" tool when I right click a file.  Then followed the steps and copied the link into an email.

Now the "Send via transfer" option is missing altogether!  How do I re-enable this ASAP?  The files are to large to send any other way.

Desktop
Dropbox Transfer
Share
  • TMech's avatar
    TMech
    5 years ago

    We can't check the website version, as my boss doesn't have her pw here... but I resolved the issue.  I'd like your comment though:

    It worked when I moved the file into a sub-file - not a main file - on our sharepoint cloud.  I think it might have been a permission for access issue... as IT has to grant permission for  any user to get access to our main files... could that be?  That dropbox didnt have clearance?

    Thanks!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey TMech, thanks for checking in with us. 

    At first, could you check if you see the option to Create transfer from the website? 

    Could you also send me a screenshot (without any personal info) of what you do see when you right-click on a file or folder in your Dropbox folder?

    Keep me posted!

    • TMech's avatar
      TMech
      Helpful | Level 6
      5 years ago

      We can't check the website version, as my boss doesn't have her pw here... but I resolved the issue.  I'd like your comment though:

      It worked when I moved the file into a sub-file - not a main file - on our sharepoint cloud.  I think it might have been a permission for access issue... as IT has to grant permission for  any user to get access to our main files... could that be?  That dropbox didnt have clearance?

      Thanks!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Glad to hear that you were able to resolve your concern, TMech!

        Out of curiosity, could you clarify what you mean when you mention that you had to move the file into a sub-file? Was the file outside of the Dropbox folder by any chance?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!