You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Research-12's avatar
Research-12
Explorer | Level 3
2 years ago

Can't Get Past Dropbox Ad

I've got a free account. Someone sent me a link to share a file with me. When I click on a link all I get is a Dropbox ad giving me upgrade options. Here is the URL for what comes up: https://www.d...
Error Messages
Share
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Research-12, sorry to hear you're having issues with this.

 

If the file was shared with you with view only rights, you should be able to by-pass or close the prompt to upgrade.

 

Could you send us a screenshot of how it looks on your end and clarify how exactly was this file shared with you in the first place?

 

Thanks!

Research-12's avatar
Research-12
Explorer | Level 3
2 years ago

Thank you, Walter.

Here is the invitation and another screenshot that shows what I get when I try to access the folder.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot Research-12 

     

    They seem to have shared with you a shared link with edit rights and to be able to do this you'd need to add the file to your account. If you don't have enough quota to store the file in your Dropbox account, it's normal that you get this message.

     

    Could you maybe ask them to share the file with view only rights from their end?

    • Research-12's avatar
      Research-12
      Explorer | Level 3
      2 years ago

      Thank you, Walter. I'll work on it.

      Take care.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!