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Forum Discussion

gijo's avatar
gijo
Explorer | Level 3
2 years ago

Cant find the shortcut to my PC Backup in the Dropbox home page(All Files)

With my previous PC Backups, there will be a shortcut to that backup folder in the my files section of the dropbox. But, with this new PC backup that I did, I can't find that shortcut. How to get tha...
Computer Backup
Dropbox Backup
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi gijo, thanks for bringing this to our attention.

 

You should be able to locate the backup on this page.

 

If you need any further assistance, please let me know!

  • gijo's avatar
    gijo
    Explorer | Level 3
    2 years ago

    But I can't access that backup if I log in to dropbox on adobe reader(android) or some other file manager. Earlier it was accessible, now I have to go to this dropbox backup page to access that backup. Earlier I could open up a backed-up document from my PC straight in the adobe reader android app. Now I can't do that, as this backup is not listed there.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi gijo, could you send me a couple of screenshots, of what you see when you try to view your Backups using your respective file manager? 

       

      Also, just to make sure we're on the same page, it seems you are able to view your backup when visiting your Dropbox account on your mobile app, right? 

      • gijo's avatar
        gijo
        Explorer | Level 3
        2 years ago

        Cant find my PC backup here-Adobe ReaderOfficial Dropbox app

         

        Can't find the PC backup in both adobe reader or dropbox's official app. Unlike this, I was able to access the PC backup from these apps with my previous PC Backup.

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