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Forum Discussion
Can't Backup an external drive
Dropbox Sync Errors I have been attempting to sync an external disk for weeks now, with no success. Uninstalled, reinstalled (Dropbox), tried on a Mac, tried on Windows 10, and ultimately, got the O...
Walter
Dropbox Staff
Dropbox StaffHi there @guruuno - sorry to hear about this and thanks for letting us know about the troubleshooting steps you've attempted so far.
Could you just clarify what version of the Dropbox desktop app you're using and if you have reached out to our support team about this?
Also, have you tried fixing your hardlinks and permissions since you first noticed this?
Thanks!
The latest version is available, I can provide it next, but are you kidding? Is this application just not supposed to "work" or are you saying I have to open a support ticket, go through multiple e-troubleshooting issues, etc., etc.? Please clarify!!
- Hannah
Hey @guruuno, Walter is asking you some basic questions, so we can gather some info, in order to troubleshoot the issue accordingly.
Keep in mind that you can back up the following types of external hard drives to Dropbox Backup:
- On Windows: NTFS, exFAT, FAT32
- On Mac: HFS+, APFS, exFAT, FAT32
Is this the case for your external drive?
Also, does restarting your computer help at all?
NTFS/Windows 10, Rebooted 200 times, files start to sync, don't want files stored locally, can't "drag" or"upload" via web interface without filling local hard disk, would much like to just upload to Dropbox and access only on cloud and only have "symbolic links" on PC. Latest, greatest Dropbox version (206.4.6506), keep getting stuck on a folder on the external disk called 'Software', Dropbox says 'Can't update "Software" file in use', yet there is nothing "in use" other than the folder living on the drive. "dbxignore' keeps showing over and over and over in the pop-up bubble from the taskbar over Dropbox when I place the mouse pointer over Dropbox to see it's non-progress/activity, and the only reference to a file or 2 or 3 stating they are syncing/uploading, but never do. I successfully used the Web interface and uploaded individual files from the external drive root, but interface does not allow "bulk"(more than 1 folder) to manually upload....so upon trying that for several hours and days, I had to stop because the internal disk of the PC became close to capacity with the Dropbox files, yet I only want them on the cloud, and reference links in the Dropbox folder. It should not have to be so difficult, hard, and TIME CONSUMING. I'd like to put the 2Tb+ of files on the external hard disk into Dropbox....simple request, how achieved?
