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KenDavis's avatar
KenDavis
New member | Level 2
7 years ago

Camera Uploads not running automatically

I use and android device - I need to open up my dropbox app and go to camera uploads for my phone to start uploading photos.  This has been the case for some time, but i'm sure that this happened aut...
Camera uploads
Mobile
sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there KenDavis!
     
    A first step to this would be to ensure that camera uploads is enabled. Could you please check if by toggling the option off-on and see if that makes a difference at all? 
     
    I’d also kindly recommend having a look at this Help Center article which includes some steps and info on troubleshooting issues with camera uploads - maybe one of them might just do the trick. 
     
    Furthermore, it could you be possible that the version of your Android allows power saving mode to close some apps from running after a certain period of time - could it be such a case? 
     
    If you’re still experiencing some trouble with this, could you please make sure if this only occurs on Wi-Fi or if you’ve tried uploading via cellular data? Could the uploading be affected by your device’s battery? Do camera uploads initiate during charging? 
     
    Let me know of any updates on the matter! :nerd:
-emjay's avatar
-emjay
New member | Level 2

I too, have this problem, can not figure it out.    It (uploads) used to work fine.   Its very frustrating I take a lot of photos DAILY. I have grown accustomed to relying on Drop box to save my photos.   I have deleted very important photos recently due to this issue which was never a problem in the past,  unless my dropbox was full.

 

my drop box on my phone is ver. 130.2.6

my phone is a samsung S7 with andriod 8.0

Camera uploads are  (ON)

Upload video (ON)

Background Uploads with battery (is greater that 20% ) (I've played with this it's not the issue)

Use cellular data is (ON)

Use data plan (FOR ALL FILES)

Dropbox on my computer is version 67.4.83  but I don't feel this should matter.

 

Any help would be nice.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey -emjay!
 
Could you please clarify if you’re experiencing this with all photos or certain ones? Are the photos that aren’t uploading located in your Camera Roll (iOS) or Gallery (Android)? Have you tried a different Wi-Fi connection by any chance?
 
Furthermore, have you tried toggling the camera uploads option off and on? Have you also checked out this article for some suggestions that may resolve this?
 
Finally, if you’re still having trouble with this, could you please let me know if you’re seeing any errors, and if you are, send me a screenshot of it (omitting personal info)? 
 
I know that this is a bit to cover, but it will definitely help me have a better understanding of where we stand on this, -emjay. :slight_smile:
 
Thanks in advance!
  • dpuser's avatar
    dpuser
    New member | Level 2
    6 years ago

    I was also having trouble with getting Dropbox to auto upload.

    The solution was to change the power saving settings on the phone.

    On my Andriod I set to high performance and it now works fine.

    Thanks.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey dpuser, thanks for letting us know what did the trick for you! Awesome work on the troubleshooting. 
       
      If you have any other questions in the future, please don’t hesitate to get back to give me a shout and I’ll make sure to get back to you as soon as possible. Have a great week ahead!
      • Ernst-Emil's avatar
        Ernst-Emil
        Explorer | Level 3
        4 years ago

        I too have been mucking with this close to two years.
        The only reason that I did not pursue to solve this more intense is that it is not of that great importance to me.
        But today it caught op with me, and now it is solved for me.

         

        There are a lot of different settings described in other solutions, that of course should be correct too.

        All settings, such as:  automatic upload, wifi/data upload in the DB app.

         

        All I did was:  >Settings >Accounts >click the + Add account (DB), to allow apps to sync. automatically. (it is of course also Enabled)

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