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Forum Discussion

AL08's avatar
AL08
New member | Level 2
3 years ago

Android Scanner Creating Pixelated PDFs

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
Android
Mobile
Phil W.9's avatar
Phil W.9
New member | Level 2

Help! Issue for me too.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Phil W.9, thanks for the nudge here and sorry to see you're having trouble scanning your files with the Dropbox app.

 

Have you tried clearing the Dropbox app's cache from the settings, to see if that helps?

  • JustinBelshire's avatar
    JustinBelshire
    New member | Level 2
    2 years ago

    Nothing I have tried has fixed this pixel distortion issue. Even trying to revert back to an old version of the app does not fix it.

     

    Is there an official fix yet?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to see you're having this issue JustinBelshire.

       

      Can you let us know what kind of troubleshooting steps you've tried so far?

       

      Have you tried uninstalling and reinstalling the app at all?

      • sashk0's avatar
        sashk0
        Helpful | Level 5
        2 years ago
        Dear Dropbox support team, this issue persists and can't be resolved by reseting the app or clearing cache.

        It is really irritating and has been on your side for month already, so I would like to see the bug ticket # you've risen for your developers team to solve it. Not senseless answers.
        I doubt that ticket even exist and they are aware of this bug.

        Thank you!

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