You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SveinTerje's avatar
SveinTerje
New member | Level 2
11 months ago

Added a file to Dropbox but can't find it online or when I try to import it to a 3rd party app

I have saved a movie file in a folder on my computer that is in Dropbox. Why can't I find the file when I try to import it into Adobe Premiere Rush, or why can't I find it on dropbox.com?


  • @SveinTerje wrote:

    I have saved a movie file in a folder on my computer that is in Dropbox. Why can't I find the file when I try to import it into Adobe Premiere Rush, or why can't I find it on dropbox.com?


    If you don't see the file when you sign in to the Dropbox website, then it likely hasn't synced from your computer. Does the file have a sync status icon (green check, blue circle, etc.)? If so, what is it? Is the Dropbox application running? Hover your cursor over the icon in your system tray (Windows) or menu bar (Mac) and check its status. What does it say, and what version does it report?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    @SveinTerje wrote:

    I have saved a movie file in a folder on my computer that is in Dropbox. Why can't I find the file when I try to import it into Adobe Premiere Rush, or why can't I find it on dropbox.com?


    If you don't see the file when you sign in to the Dropbox website, then it likely hasn't synced from your computer. Does the file have a sync status icon (green check, blue circle, etc.)? If so, what is it? Is the Dropbox application running? Hover your cursor over the icon in your system tray (Windows) or menu bar (Mac) and check its status. What does it say, and what version does it report?

      • SveinTerje's avatar
        SveinTerje
        New member | Level 2

        The file is  30,2 GB – so it may take some time.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!