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gazmotion's avatar
gazmotion
New member | Level 2
8 months ago

12 files unable to sync on the Dropbox desktop app, and I don't know which ones

I have 12 files that are unable to sync, I have no idea which ones they are, it's impossible to find out. None of my files are showing icons next to them, so I can't see which ones are the problem. And it seems that Dropbox is just stuck there, and won't do anything until they're fixed. Also seems to be stopping my C4D software from opening, if I quit dropbox the software opens. Weird! Any help would be amazing thanks!

Desktop
Sync
  • gazmotion's avatar
    gazmotion
    8 months ago

    Looks like it fixed itself overnight! ðŸ˜„ Must have got itself in a pickle and just needed some time to untangle everything. Thanks for all your help anyway! 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi gazmotion, thanks for messaging the Community.

     

    If you quit that software, do the sync icons show in Explorer/Finder?

     

    What is the exact OS and Dropbox desktop application version that you're running?

     

    This will help me to assist further!

    • gazmotion's avatar
      gazmotion
      New member | Level 2
      8 months ago

      Hi Jay, thanks for replying. So the icons have appeared again, but the 12 files are still stuck. Everything else seems to be syncing again, but the icons are not changing from blue to green, just staying blue. And still having the software opening issue.


      I'm on Windows 10 and DB v198.4.7615

      Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        When viewing files in Explorer, are you able to see any folders or files with the blue syncing icon on them?

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