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Is there a simple way to do that?","id":"message:654115","revisionNum":2,"repliesCount":12,"author":{"__ref":"User:user:543455"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:654115"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:654115"},"body@stripHtml({\"truncateLength\":200})":" It seems I am near my 2 GB space limit, so being pushed to upgrade, however I really no longer need DB at all. I have read a lot of posts here relating to this problem and most are double dutch to me...","body@stringLength":"441","rawBody":"

It seems I am near my 2 GB space limit, so being pushed to upgrade, however I really no longer need DB at all. I have read a lot of posts here relating to this problem and most are double dutch to me. 🤔

\n

I do NOT want to download 2GB of DB data, I just need to delete 2 GB of DB data. Then remove DB from my Windows PC. HOW?

","kudosSumWeight":0,"postTime":"2023-01-26T05:26:41.029-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Delete","text":"Delete","time":"2020-04-16T05:31:32.857-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Dropbox Basic","text":"Dropbox Basic","time":"2022-04-06T08:32:18.776-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Quota","text":"Quota","time":"2018-06-29T04:30:24.921-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:Uninstall","text":"Uninstall","time":"2022-07-26T01:00:35.776-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:654115_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2010},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:654115":{"__typename":"Conversation","id":"conversation:654115","solved":true,"topic":{"__ref":"ForumTopicMessage:message:654115"},"lastPostingActivityTime":"2023-02-07T00:55:05.321-08:00","lastPostTime":"2023-02-07T00:55:05.321-08:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:654115":{"__typename":"ModerationData","id":"moderation_data:654115","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:654115_2":{"__typename":"Revision","id":"revision:654115_2","lastEditTime":"2023-01-26T10:44:42.096-08:00"},"ForumReplyMessage:message:655541":{"__typename":"ForumReplyMessage","id":"message:655541","conversation":{"__ref":"Conversation:conversation:654115"},"author":{"__ref":"User:user:543455"},"revisionNum":1,"uid":655541,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"subject":"Re: Why is it so complicated to remove folders from DB? Is there a simple way to do that?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:655541"},"parent":{"__ref":"ForumReplyMessage:message:655325"},"body":"

Thank you, it would seem that the email I received from Dropbox was in fact incorrect and the information given led me to make changes that I actually did not need to do.

Based on that incorrect information and the cost of doing an upgrade I did not need was around £96 Sterling, far too much for me.

So if I couldn't add to my box I thought that I may as well delete the backups and then Dropbox.

Then, due to the incorrect information, I found that I was nowhere near my correct limit.

Now what? I think that the data I have deleted will not release space on my DB account. This it seems has to be done by downloading files then deleting them? So am I correct in that I could undo the deletions and restore, then download, then delete from DB to free up space?

Why DB decided to send me an urgent upgrade notification when it was not needed is very annoying, cost me a lot of time and now more hassle and more time.

","body@stringLength":"954","rawBody":"

Thank you, it would seem that the email I received from Dropbox was in fact incorrect and the information given led me to make changes that I actually did not need to do.

Based on that incorrect information and the cost of doing an upgrade I did not need was around £96 Sterling, far too much for me.

So if I couldn't add to my box I thought that I may as well delete the backups and then Dropbox.

Then, due to the incorrect information, I found that I was nowhere near my correct limit.

Now what? I think that the data I have deleted will not release space on my DB account. This it seems has to be done by downloading files then deleting them? So am I correct in that I could undo the deletions and restore, then download, then delete from DB to free up space?

Why DB decided to send me an urgent upgrade notification when it was not needed is very annoying, cost me a lot of time and now more hassle and more time.

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Is there a simple way to do that?","moderationData":{"__ref":"ModerationData:moderation_data:657083"},"body":"

Hi ajw1100, the space should've been freed up immediately, since deleted files don't take up any quota.

\n

 

\n

Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2023-02-06T10:43:03.306-08:00","lastPublishTime":"2023-02-06T10:43:03.306-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1771},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:654115/message:657083","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"666","rawBody":"

Hi , the space should've been freed up immediately, since deleted files don't take up any quota.

\n

 

\n

Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?

","kudosSumWeight":0,"repliesCount":1,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:657083_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:655541":{"__typename":"ModerationData","id":"moderation_data:655541","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:655325":{"__typename":"ModerationData","id":"moderation_data:655325","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1850":{"__typename":"User","id":"user:1850","login":"Rich","uid":1850,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODUwLTMzNTg3aTcyRjIyNTZERjk5NTI4NDk"},"rank":{"__ref":"Rank:rank:49"},"email":"","messagesCount":33511,"biography":null,"topicsCount":4,"kudosReceivedCount":8965,"kudosGivenCount":74,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T13:23:00.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":5447},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj","height":15,"width":16,"mimeType":"image/png"},"Rank:rank:49":{"__typename":"Rank","id":"rank:49","position":8,"name":"Super User II","color":"3DD3EE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}"},"rankStyle":"TEXT"},"ForumReplyMessage:message:655325":{"__typename":"ForumReplyMessage","id":"message:655325","revisionNum":1,"uid":655325,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:654115"},"subject":"Re: Why is it so complicated to remove folders from DB? Is there a simple way to do that?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:655325"},"body":"
ajw1100 wrote:
\n

However on one hand I have 5.25gb and the other 2.0gb. (Basic?)

\n
\n

A Basic account starts at 2GB. You've likely earned additional space either through referrals or other bonuses.

","body@stringLength":"531","rawBody":"
 wrote:
\n

However on one hand I have 5.25gb and the other 2.0gb. (Basic?)

\n
\n

A Basic account starts at 2GB. You've likely earned additional space either through referrals or other bonuses.

","author":{"__ref":"User:user:1850"},"isEscalated":null,"postTime":"2023-01-31T09:19:04.223-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":7,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:655325_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1590},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:655541_1":{"__typename":"Revision","id":"revision:655541_1","lastEditTime":"2023-02-01T03:00:20.171-08:00"},"QueryVariables:ReplyList:message:655541:1":{"__typename":"QueryVariables","id":"ReplyList:message:655541:1","value":{"id":"message:655541","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039687533":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744039687533","value":{"altText":"{login}'s 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Why is it so complicated to remove folders from DB? Is there a simple way to do that?","moderationData":{"__ref":"ModerationData:moderation_data:655757"},"body":"

Hi ajw1100, these type of emails get sent when you're slowly reaching your allocated quota.

\n

 

\n

Provided this wasn't the case, then it might have been a false alarm. 

\n

 

\n

Now, as for the content you removed: keep in mind that deleted content frees up space in the account. No need to download the content, then delete it. 

\n

 

\n

Since you have enough space, you can definitely restore your account, using the deleted files page. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2023-02-01T12:26:03.517-08:00","lastPublishTime":"2023-02-01T12:26:03.517-08:00","metrics":{"__typename":"MessageMetrics","views":1554},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:654115/message:655757","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDY1NTkzMyw2NTU5MzM","node":{"__ref":"ForumReplyMessage:message:655933"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"782","rawBody":"

Hi , these type of emails get sent when you're slowly reaching your allocated quota.

\n

 

\n

Provided this wasn't the case, then it might have been a false alarm. 

\n

 

\n

Now, as for the content you removed: keep in mind that deleted content frees up space in the account. No need to download the content, then delete it. 

\n

 

\n

Since you have enough space, you can definitely restore your account, using the deleted files page. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:655757_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:655933":{"__typename":"ModerationData","id":"moderation_data:655933","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:655933":{"__typename":"ForumReplyMessage","uid":655933,"id":"message:655933","revisionNum":1,"author":{"__ref":"User:user:543455"},"readOnly":true,"repliesCount":4,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:655757"},"conversation":{"__ref":"Conversation:conversation:654115"},"subject":"Re: Why is it so complicated to remove folders from DB? Is there a simple way to do that?","moderationData":{"__ref":"ModerationData:moderation_data:655933"},"body":"

Hi Megan.

Thank you for your reply, still a bit confused here.

On the Dropbox website it states:

Deleted files don't count against your storage quota, so permanently deleting them won’t free up space.

In your reply above you state:

....keep in mind that deleted content frees up space in the account...

 

Which is it? I have deleted files and folders but I do not remember seeing a corresponding increase of storage space.

 

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-02-02T00:44:42.663-08:00","lastPublishTime":"2023-02-02T00:44:42.663-08:00","metrics":{"__typename":"MessageMetrics","views":1545},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:654115/message:655933","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDY1NjExNCw2NTYxMTQ","node":{"__ref":"ForumReplyMessage:message:656114"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"625","rawBody":"

Hi Megan.

Thank you for your reply, still a bit confused here.

On the Dropbox website it states:

Deleted files don't count against your storage quota, so permanently deleting them won’t free up space.

In your reply above you state:

....keep in mind that deleted content frees up space in the account...

 

Which is it? I have deleted files and folders but I do not remember seeing a corresponding increase of storage space.

 

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:655933_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:656114":{"__typename":"ModerationData","id":"moderation_data:656114","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:656114":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148275"},"id":"message:656114","revisionNum":2,"uid":656114,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:655933"},"conversation":{"__ref":"Conversation:conversation:654115"},"subject":"Re: Why is it so complicated to remove folders from DB? Is there a simple way to do that?","moderationData":{"__ref":"ModerationData:moderation_data:656114"},"body":"

Hi ajw1100, I'll be happy to give you an example. 

 

If you have a file that's 2GB, and you delete it from your Dropbox account, then the account is automatically empty, provided that you have a Basic account with 2GB of quota. 

 

However, there's no need to permanently delete that same file. Since it's already been deleted, it won't count against your account's storage. Deleted content doesn't take up extra amount of space. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":3,"postTime":"2023-02-02T10:48:19.072-08:00","lastPublishTime":"2023-02-02T10:48:30.295-08:00","metrics":{"__typename":"MessageMetrics","views":1533},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:654115/message:656114","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"690","rawBody":"

Hi , I'll be happy to give you an example. 

 

If you have a file that's 2GB, and you delete it from your Dropbox account, then the account is automatically empty, provided that you have a Basic account with 2GB of quota. 

 

However, there's no need to permanently delete that same file. Since it's already been deleted, it won't count against your account's storage. Deleted content doesn't take up extra amount of space. 

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