You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

davidgeerts's avatar
davidgeerts
Explorer | Level 4
2 months ago

Unable to restore Dropbox Backup on wiped hard drive

A couple of weeks ago, I made a back-up of all my files using the Dropbox Backup service. When I did this, all of the files were successfully synced, and the backup was complete. Last week, my comput...
  • Jay's avatar
    Jay
    2 months ago

    In this case, you should be able to download your files in the Dropbox Backup by downloading them in batches, since the zip files are too large as you discovered. 

davidgeerts's avatar
davidgeerts
Explorer | Level 4

Hi Jay,

No, unfortunately that doesn't work. It did not prompt me to restore from my backup after I installed Dropbox again on my reinstalled computer. I can also not see boxes to check next to folders I would like to download, I only see my backup listed on the Dropbox Backup page but cannot see details or select anything. It's also not deleted, as I can see it's there, albeit with 'folder issues', so it's not in my deleted files.

I hope this helps to resolve the issues and get my backup back.

Thanks!

David

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • davidgeerts's avatar
    davidgeerts
    Explorer | Level 4
    2 months ago

    Hi Jay,

    I did, and they were unable to help me. As this was a dead-end, I am trying to see if I could get any help here. This seems to be my last resort to get my files back. Surely, it should be possible to get my files as I can still see them listed in my backup page?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      In this case, you should be able to download your files in the Dropbox Backup by downloading them in batches, since the zip files are too large as you discovered. 

      • davidgeerts's avatar
        davidgeerts
        Explorer | Level 4
        2 months ago

        Hi Jay,

        I was finally able to get to my files and download them in batches! I would like to add however that it is very counterintuitive where to find the individual files and folders of my backup. From the backup page I couldn't access them, even though I saw the backup listed. But when I did a search I found one of the files within the folder structure and could go up to the main backed-up folder. It would have saved me a lot of time and stress if this was clear from the start!

        Thanks for your support!

        David

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!