You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

lotusadmin's avatar
lotusadmin
Explorer | Level 3
14 days ago

The Automation feature does not work for me - nothing happens when files are added to the folder

I'd first like to say in advance, thank you to anyone who posts here and is willing to lend a hand.   2nd I'd like to make it clear automation has never worked for me. All the other messages I've...
automation
Organize
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
14 days ago

Thanks for bringing this to our attention, lotusadmin.

 

Let's see what we can find out here.

 

What types of files are you adding in the automated folder?

 

Clearing your browser case would be a pretty good troubleshooting step and so would trying from a private browsing/incognito window, if you could try that as well.

 

Also, what is your main browser and which version are you using?

 

Let me know and we'll go from there.

  • lotusadmin's avatar
    lotusadmin
    Explorer | Level 3
    13 days ago

    I'm using Microsoft Edge - Version 130.0.2849.80

     

    I've cleared the browser data

     

    All the files I'm adding are M4a, which I want converted to Mp3.

     

    I tried an in private window.

     

    Still nothing converts. I did try it try it with Firefox yesterday and it still did not work. I didn't clear that browser history, however.

     

    If it's going to covert, how long does it take? Should it convert the files as soon as it's dropped in the folder?

     

    This is actually a community folder used for work, and pretty much everyone will drop in the audio files via their Dropbox smartphone app. So, having browser data cleared or using an in private window doesn't really apply to my application it seems to me. Unless, you're saying I need to create the automation from the in private window?

     

    Thank you for the help so far, by the way.

     

    What else should I try? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      13 days ago

      Thanks for the additional info, lotusadmin.

       

      One more question; are the files added to the automated folder less than 1 GB in size?

      • lotusadmin's avatar
        lotusadmin
        Explorer | Level 3
        9 days ago

        Yes, they are. In fact, all of them are typically less than 1 MB in size. They are all small 60 second voice audio recordings.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!