You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MikkoS's avatar
MikkoS
Explorer | Level 3
2 years ago

Signed up for a trial then my files disappeared

I signed up for a trial a few weeks ago and during that time I noticed that my files prior to that went missing. I have zero recollection that it happened. It's not in the deleted bin either. Need he...
Delete
Dropbox Basic
File access
Restore
  • Hannah's avatar
    Hannah
    2 years ago

    Hey MikkoS, welcome to our Community.

     

    Starting a trial wouldn't affect your files in any way, but let's see what we can find.

     

    Do you see relevant events, when you go to your events page here?

     

    Have you also searched for the files through the search bar in your "all files" page?

     

    Let me know what you find.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey MikkoS, welcome to our Community.

 

Starting a trial wouldn't affect your files in any way, but let's see what we can find.

 

Do you see relevant events, when you go to your events page here?

 

Have you also searched for the files through the search bar in your "all files" page?

 

Let me know what you find.

beachorbush's avatar
beachorbush
New member | Level 2
5 months ago

I signed up for a business trial. The trial expired and now I can't access the files in the account I've had for years.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Sorry to hear that, @beachorbush. Are you sure you’re logged in to the correct Dropbox account? 

     

    When checking older emails linked to your Business trial, were they sent to the same email address you see here?

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