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Forum Discussion
Shared folder empty on devices and online
There is a folder that our band members use to sync songs, images, lyrics, etc. It recently turned up completely empty for all of us, on our devices and on dropbox.com. None of us remembers havin...
Megan
Dropbox Staff
Dropbox StaffHey Alexander-1973, let me jump in here!
I'm afraid that version history and recovery of content doesn't work retroactively, so upgrading your plan won't make a difference.
And yes, it's possible that he was added and later on left the folder.
If you need something else, please let me know and I will be more than happy to help every step of the way.
Hey Megan, so you are saying that there is basically no way anymore to get these files back.
Right?
That is certainly a big disappointment.
Thanks for your help!
- Hannah
Hey Alexander, if you want, we can switch to email, to check internally and see if there's something that can be done.
Most likely, the files will be gone, but we can check to be 100% sure.
Yes, please!!
Will you contact me? I don't want to put my email in here.
- Hannah
Hey Alexander-1973, I just emailed you, so we'll continue investigating there.
- Mark
Super User II
so you are saying that there is basically no way anymore to get these files back.
Right?Unless you yourself have a separate backup regime, no, they are not recoverable via Dropbox.
Will you contact me? I don't want to put my email in here.
Dropbox support doesn't work weekend I'm afraid. They'll use the email they have on here.
