You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Hello all together,
unfortunatley I deleted a folder with an important video of my wedding. The folder is not any more in the delete-folder. Is there any possibility to get this folder back? Is...
Unfortunately not. Rewind is simply a way of restoring files/folders to how they were quickly. It uses the same restore timescales and options as the plans people are on.
If you deleted it over 30 days ago (assuming you are a free user) its not possible to recover now via Dropbox 😞
Thanks Mark for your help. The concerning Dropbox Account is premium. Does this change anything? Would it be possible to safe the whole Dropbox, do rewind, and then grab the file and reload the data? Thank you in advance!
Moritz44 wrote: The concerning Dropbox Account is premium. Does this change anything?
It depends on the account. Basic (free), Plus and Family accounts have 30 days of file recovery, while Professional and Business Standard plans have 180 days, and Business Advanced plans have 365 days. Typically though, if the file is no longer in Deleted Files, it's been deleted permanently and cannot be recovered. Note that upgrading to a higher plan now will not help.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
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Hello all together,
\n
\n
unfortunatley I deleted a folder with an important video of my wedding. The folder is not any more in the delete-folder. Is there any possibility to get this folder back? Is rewind or dropbox-backup an option? I can not rewind my hole dropbox, because I edited important files of my work.
unfortunatley I deleted a folder with an important video of my wedding. The folder is not any more in the delete-folder. Is there any possibility to get this folder back? Is rewind or dropbox-backup an option? I can not rewind my hole dropbox, because I edited important files of my work.
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I am greateful for any kind of help.
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Thank you in advance!
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Moritz
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Moritz44 wrote: The concerning Dropbox Account is premium. Does this change anything?
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It depends on the account. Basic (free), Plus and Family accounts have 30 days of file recovery, while Professional and Business Standard plans have 180 days, and Business Advanced plans have 365 days. Typically though, if the file is no longer in Deleted Files, it's been deleted permanently and cannot be recovered. Note that upgrading to a higher plan now will not help.
","body@stringLength":"703","rawBody":"
wrote: The concerning Dropbox Account is premium. Does this change anything?
\n
It depends on the account. Basic (free), Plus and Family accounts have 30 days of file recovery, while Professional and Business Standard plans have 180 days, and Business Advanced plans have 365 days. Typically though, if the file is no longer in Deleted Files, it's been deleted permanently and cannot be recovered. Note that upgrading to a higher plan now will not help.
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Unfortunately not. Rewind is simply a way of restoring files/folders to how they were quickly. It uses the same restore timescales and options as the plans people are on.
\n
\n
If you deleted it over 30 days ago (assuming you are a free user) its not possible to recover now via Dropbox 😞
Unfortunately not. Rewind is simply a way of restoring files/folders to how they were quickly. It uses the same restore timescales and options as the plans people are on.
\n
\n
If you deleted it over 30 days ago (assuming you are a free user) its not possible to recover now via Dropbox 😞
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Would it be possible to safe the whole Dropbox, do rewind, and then grab the file and reload the data? Thank you in advance!","body@stringLength":"236","rawBody":"Thanks Mark for your help. The concerning Dropbox Account is premium. Does this change anything? Would it be possible to safe the whole Dropbox, do rewind, and then grab the file and reload the data? Thank you in 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