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Explorer | Level 4

4 years ago

Solved

Removing a shared folder from my account

How can I remove a folder that was shared with me? without asking the sharer to remove it for me. I wanted to increase my storage since it's almost full due to the shared files. hope someone can help me with this

Rich
3 years ago
PW7 wrote:

How can I just send an Email (or a message, whatever, some text) to all the members of a DropBox group. ... It should be obvious but I can't find an easy way to do it.

Dropbox doesn't have that capability. You need to email them yourself using your own mail client.

16 Replies

Jay
Dropbox Staff
4 years ago
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Hi Kay11R, thanks for messaging the Community.

You can delete the shared folder from your account by following these steps.

It's also possible to permanently remove your access to the folder if you wish.

Keep me updated with any progress!
- Kay11R
  Explorer | Level 4
  4 years ago
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  Hi Jay, thank you for the reply.
  If I temporarily remove/delete one folder within the shared folder, how can I return it? and will it affect other users that have access to the file?
  The shared folder consists of different folders and there are 4 members in that.
  - Jay
    Dropbox Staff
    4 years ago
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    If you delete a folder inside the shared folder itself, then it would be deleted for all members of the shared folder.
    
    The folder could then be recovered from the deleted files page within 30 days of the deletion.
shaross
New member | Level 2
3 years ago
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Hi everyone, I am sure this is asked regularly but I can't find an answer to my scenario when Googling, and Dropox doesn't seem to want me to talk to a human at their end.

I have an account I use occasionally to do some work for someone else.
They share folders with me, full of lots of videos and other large files - and needless to say my account is out of space.
I don't need access to most of these folders anymore - so I want to stop the share with me, to free up my account. I don't own the folders or files.
Obviously I don't want to delete the folders/files for everyone, just remove them from my account.

I did find some instructions online that said to go to the Share button and there should be an X beside my name - but I don't see anything that looks like that. The Share drop down box only has 'share with Dropbox' or 'send a copy' as options. If I click the wee account circle that shows the folders/files are shared with me, it just pops up with my email but no options to disconnect or similar.

I am on a Basic plan and using a Mac (Safari and Firefox).

I am sure this is super simple, but I can't work it out - so any advice welcome. Thanks!
- Megan
  Dropbox Staff
  3 years ago
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  Hi shaross, happy Monday!
  
  In order for you to remove your access from the shared folders, you'd need to follow these steps. Want to give this a go, and let me know if you have any questions?
  
  Thank you!
  - Caitlinml
    New member | Level 2
    3 years ago
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    Hi there, I am experiencing the same issue and can't seem to find the steps you list either. How do I remove myself from a shared folder? Thanks!
- AdminAnswers NI
  New member | Level 2
  3 years ago
  Copy Link
  Hi, I am using a Dell laptop and am having similar issues - when I click the share button I cannot see anyone's email addresses and have no option to click into anything. It just tells me that 4 people can edit but no way to see who they are or amend them. Any help greatly appreciated.
  - Nancy
    Dropbox Staff
    3 years ago
    Copy Link
    Hi AdminAnswers NI, welcome to the Community!
    
    Do you mind sharing with us a screenshot of what you see exactly on your end? Please make sure there’s no personal info showing.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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Removing a shared folder from my account","moderationData":{"__ref":"ModerationData:moderation_data:571028"},"body":"Hi Kay11R, thanks for messaging the Community.
\n
\nYou can delete the shared folder from your account by following these steps.
\n
\nIt's also possible to permanently remove your access to the folder if you wish.
\n
\nKeep me updated with any progress!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-01-16T23:55:48.181-08:00","lastPublishTime":"2022-01-16T23:55:48.181-08:00","metrics":{"__typename":"MessageMetrics","views":5415},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:571007/message:571028","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDU3MTI0Niw1NzEyNDY","node":{"__ref":"ForumReplyMessage:message:571246"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"586","rawBody":"Hi , thanks for messaging the Community.
\n
\nYou can delete the shared folder from your account by following these steps.
\n
\nIt's also possible to permanently remove your access to the folder if you wish.
\n
\nKeep me updated with any progress!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:571028_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:571246":{"__typename":"ModerationData","id":"moderation_data:571246","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:571246":{"__typename":"ForumReplyMessage","uid":571246,"id":"message:571246","revisionNum":2,"author":{"__ref":"User:user:1510035"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:571028"},"conversation":{"__ref":"Conversation:conversation:571007"},"subject":"Re: Removing a shared folder from my account","moderationData":{"__ref":"ModerationData:moderation_data:571246"},"body":"

Hi Jay, thank you for the reply.

If I temporarily remove/delete one folder within the shared folder, how can I return it? and will it affect other users that have access to the file?

The shared folder consists of different folders and there are 4 members in that.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-01-17T17:58:58.728-08:00","lastPublishTime":"2022-01-17T17:59:44.583-08:00","metrics":{"__typename":"MessageMetrics","views":5360},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:571007/message:571246","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDU3MTMwMiw1NzEzMDI","node":{"__ref":"AcceptedSolutionMessage:message:571302"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"466","rawBody":"

Hi , thank you for the reply.

If I temporarily remove/delete one folder within the shared folder, how can I return it? and will it affect other users that have access to the file?

The shared folder consists of different folders and there are 4 members in that.

Hi everyone, I am sure this is asked regularly but I can't find an answer to my scenario when Googling, and Dropox doesn't seem to want me to talk to a human at their end.

I have an account I use occasionally to do some work for someone else.

They share folders with me, full of lots of videos and other large files - and needless to say my account is out of space.

I don't need access to most of these folders anymore - so I want to stop the share with me, to free up my account. I don't own the folders or files.

Obviously I don't want to delete the folders/files for everyone, just remove them from my account.

I did find some instructions online that said to go to the Share button and there should be an X beside my name - but I don't see anything that looks like that. The Share drop down box only has 'share with Dropbox' or 'send a copy' as options. If I click the wee account circle that shows the folders/files are shared with me, it just pops up with my email but no options to disconnect or similar.

I am on a Basic plan and using a Mac (Safari and Firefox).

I am sure this is super simple, but I can't work it out - so any advice welcome. Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2022-07-31T23:52:30.842-07:00","lastPublishTime":"2022-07-31T23:52:30.842-07:00","metrics":{"__typename":"MessageMetrics","views":4736},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:571007/message:613167","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDYxMzIwOSw2MTMyMDk","node":{"__ref":"ForumReplyMessage:message:613209"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDYxMzIwOSw2NDAzMDA","node":{"__ref":"ForumReplyMessage:message:640300"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1260","rawBody":"

Hi everyone, I am sure this is asked regularly but I can't find an answer to my scenario when Googling, and Dropox doesn't seem to want me to talk to a human at their end.

I have an account I use occasionally to do some work for someone else.

They share folders with me, full of lots of videos and other large files - and needless to say my account is out of space.

I don't need access to most of these folders anymore - so I want to stop the share with me, to free up my account. I don't own the folders or files.

Obviously I don't want to delete the folders/files for everyone, just remove them from my account.

I am on a Basic plan and using a Mac (Safari and Firefox).

I am sure this is super simple, but I can't work it out - so any advice welcome. Thanks!

Hi shaross, happy Monday!

In order for you to remove your access from the shared folders, you'd need to follow these steps. Want to give this a go, and let me know if you have any questions?

Thank you!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-08-01T05:16:24.162-07:00","lastPublishTime":"2022-08-01T05:16:24.162-07:00","metrics":{"__typename":"MessageMetrics","views":4764},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:571007/message:613209","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDY0NzMzNSw2NDczMzU","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDY0NzMzNSw2NDczMzU","node":{"__ref":"ForumReplyMessage:message:647335"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"572","rawBody":"

Hi , happy Monday!

In order for you to remove your access from the shared folders, you'd need to follow these steps. Want to give this a go, and let me know if you have any questions?

Thank you!

Hi there, I am experiencing the same issue and can't seem to find the steps you list either. How do I remove myself from a shared folder? Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"147","kudosSumWeight":0,"repliesCount":1,"postTime":"2022-12-30T12:03:37.822-08:00","lastPublishTime":"2022-12-30T12:03:37.822-08:00","metrics":{"__typename":"MessageMetrics","views":4090},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:571007/message:647335","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"152","rawBody":"

Hi there, I am experiencing the same issue and can't seem to find the steps you list either. How do I remove myself from a shared folder? Thanks!

Hi, I am using a Dell laptop and am having similar issues - when I click the share button I cannot see anyone's email addresses and have no option to click into anything. It just tells me that 4 people can edit but no way to see who they are or amend them. Any help greatly appreciated.

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Hi AdminAnswers NI, welcome to the Community!

Do you mind sharing with us a screenshot of what you see exactly on your end? Please make sure there’s no personal info showing.

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Hi , welcome to the Community!

Do you mind sharing with us a screenshot of what you see exactly on your end? Please make sure there’s no personal info showing.

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