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Forum Discussion
Recover Permanently Deleted Files
Someone got an access to my account and deleted some of my files 3 months ago. I tried recovering it now, but it still wont after purchasing the Dropbox Professional Trial with that said that it can ...
Hey rcpluse, I am afraid that you cannot recover those files via Dropbox anymore. If you were a Dropbox Basic user when the deletion happened, those deleted files would be kept for 30 days. After 30 days those files would have been removed permanently from the Dropbox server. Now subscribing to Dropbox Pro cannot recover them. Dropbox Pro subscription is not retroactive, meaning it is not applicable to past events, it will keep 120 days history from now on.
- The only thing I can suggest is looking to see if they are available on any other device still, or, if they were a part of a shared folder can you get somebody else to send you them back.
I want to recover permanent deleted files. Actually first time i was using and i lost my all the data. Even my salary slips also i lost that i really need. Any suggestion.
Lusil
Dropbox Staff
Dropbox StaffHi there BhawnaThakur, thanks for nudging us on the Dropbox Community. I moved your post here where other users have expressed similar concerns.
In general, once a folder or file has been permanently deleted, it can no longer be recovered or restored. Nonetheless, you can have a look around the thread when you get the chance for some additional info.
Also, anishasukram, I wanted to mention that if you've deleted a folder and you'd like to restore it within your recovery window, you can do so by following these steps.
Let us know if you have any other questions - cheers!
