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Forum Discussion
The Dropbox folder has been overwritten by mistake.
I managed to overwrite the single Dropbox file folder I had on my computer. When prompted to rename or put in another folder, I clicked the rename. Now the DB folder on my computer is empty (replaced...
Hannah
Dropbox Staff
Dropbox StaffHey PC72, I hope it's okay for me to jump in here as well.
Just to confirm, when you try to sign in to dropbox.com with your old, original email address, what do you see?
I was originally looking to get a receipt for my DB account. I believe it said it didn't recognize the old email address. I attempted to update the email address to my new address, succeeded, then was told I had an existing DB link on my desktop and whether I wanted to rename to a different link name or overwrite (something to that effect). I clicked rename instead of getting a new link by mistake, and the next thing I new was that there were no file folders in my DB account. I assumed I had managed to open a new account under my new email address and had overwritten my old account/link with the new, empty (no folders) link/account. I'm somewhat confused as to what happened in that transaction. I am hoping that there should still be an account for me under the old email address with my folders. If the old account and folders still exist, the folders need to be put into the new account with the new email address.
Thank you.
- Hannah
Thanks for the update, PC72.
I'm still not sure about what exactly happened though, because when you change your account's email address, your account doesn't get overwritten; only the address changes.
Also, when you signed in to the Dropbox desktop app with your second address, you were told that the computer was already linked to another Dropbox account.
You chose to rename your existing Dropbox folder; that means that your existing Dropbox folder should be renamed to "Dropbox (old)". This is the process the app follows when a new account gets linked to a computer.
Have you searched your computer, to see if you can find such a folder?
