We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
PC72
2 months agoExplorer | Level 3
The Dropbox folder has been overwritten by mistake.
I managed to overwrite the single Dropbox file folder I had on my computer. When prompted to rename or put in another folder, I clicked the rename. Now the DB folder on my computer is empty (replaced...
Walter
2 months agoDropbox Staff
Hey there PC72 - sorry to hear about this.
Can you please let me know your computer's OS version and the current version and status of the Dropbox desktop app as shown in your system tray/menu bar?
Also, are you seeing your files on the website, be it in the homepage or the events page?
Let us know more and we'll take it from there.
- PC722 months agoExplorer | Level 3
Hi
Below are all the OS details I can find.
I can't find anything about the Dropbox details you asked about. I only see the DB icon in File Manager, and that icon says no files are in it.
When I logon to DB online, there are no files there at all.
When I was trying to sort all this out earlier, I must have inadvertently opened another DB Basic account. It said it had found a DB folder on my computer and asked if I wanted to rename it or open another one. I clicked the wrong button and told it to rename. It must have overwritten my original DB folder on my computer. I should have another account on DB website with the email: [removed]. Perhaps my files are there but DB says it cannot verify that account.
Edition Windows 11 Home
Version 23H2
Installed on 2023-11-21
OS build 22631.4169
Serial number R912GSQY
Experience Windows Feature Experience Pack 1000.22700.1034.0[personal information removed per the Community's Guidelines]
- PC722 months agoExplorer | Level 3
I believe the current version is 208.4.5824 and status is up to date.
- Nancy2 months agoDropbox Staff
Hi from me as well, PC72! From your post, it sounds like you set up a new Dropbox account indeed and since it was empty, it overwrote your old Dropbox folder along with its files.
Besides the email address you provided, do you have any other emails that may be linked to your other Dropbox account? You can check both the inbox and spam folder of any email addresses you own and see if Dropbox has sent you anything there. If it has, you can try to sign in with that email address.
- PC722 months agoExplorer | Level 3
Hello Nancy.
Thank you for the response.
The original email account was [removed per Community Guidelines]
When I logged into that account to get a DB receipt, it said it could not find that email address, which is an older one. It was during my attempts to get this resolved and change to my current email address that I managed to create a new account with my current email [removed per Community Guidelines] and overwrite my folders. If any folders still exist they will be attached to the old email address @Arts.
Thank you for your help.
P
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!