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Solved
Microsoft Word documents won't sync
Hi!
Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for th...
Hello!
Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:
1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility"
10. Under Dropbox ensure everything is checkedHope this helps.
Daphne
Dropbox Staff
Dropbox StaffHey skyflyer, apologies for the delay here!
Can you let me know which version of Office you have installed? If possible, can you try reinstalling the Word app to see if that does the trick?
Also, can you let me know exactly which step you're getting stuck on when trying the "Fix hardlinks/permissions" option? If you can navigate to the account tab, please try clicking in the empty space of the window before pressing the "Alt+H" keys.
Thanks!
Hello Daphne,
I'm using Word 16.39. This problem is not present with Excel, for instance.
I have Dropbox v102.4.431. When I open the Preferences, the first selected "tab" is "General". I then click on "Account" and as written in the instructions, click in the window, then press alt/option key, but nothing happens. There are only two clickable items: "Unlink this Dropbox..." button and a help button (question mark). See the attached screenshot.
I even tried reinstalling Word (as strange as this seemed to me, because it is just files syncing, afterall).
Let me describe the steps to reproduce this problem:
1. Open a Word (.docx) file in Dropbox.
2. Change it
3. Save it - The dropbox icon in the Finder turns to "red cross"
4. Close the file
5. Open the file again in Word (the file icon changes to syncing, then green checkmark)
If I change the file and save the file again, it will turn red again.
I can also fix this by pausing Dropbox syncing and resume dropbox syncing.
- Lusil
Hey everyone, thanks for all your reports on the matter.
Due to sensitive information that may be necessary to have a better look into this for you, could you please contact our Support team and let us know the ticket ID (eg. #1234567) associated with the interaction?
If you have any trouble submitting a ticket, don't hesitate to give us another nudge and we'd be happy to send you one.
Keep us posted. Thanks again!
Ticket #10916691
The above ticket has now been open more than 28 days
- Lusil
Thanks for letting me know, Shacka.
I was able to locate your ticket and can see that it's being reviewed by a specialized member of the team.
I've made sure to pass your comments along to them, and they'll get back to you as soon as they have more information on this.
In the meantime, if you have any other questions for us, don't hesitate to give us another nudge. Thanks again!
Hi All,
Has anyone found a resolution/reason for this problem we are having?
This has been going on now for MONTHS!!!
Very stressed Dropbox user..
Shacka
Hello!
Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:
1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility"
10. Under Dropbox ensure everything is checkedHope this helps.
Thanks Skyflyer...
That worked BEAUTIFULLY......
Shame the 4th level of support couldnt have told me to do that 2 months ago...
Thanks again
Shacka
I think this actually worked for me too!! WHAT A RELIEF!!! Thank you for finally finding someone at DB with the right answer!!!
THANK YOU! This worked.
Think this worked for me, too!!!
Been a SUPER annoying issue!!!
THANK YOU!!!
why does the app need access to the ENTIRE disk, when it needs to sync files only a specific folder?
the purpose of this security feature is to limit applications' access only to specific directories, i.e., the ones being synced
