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Forum Discussion
Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag
hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good.
but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons , not...
More than happy for you to contact me. The alternative is to consider moving to another platform
apparently its working now, i dont know how it resolved itself.m
- Daphne
Dropbox Staff
Thanks for your updates!
@Immortaleye, I've just sent you a brief message, so please check your inbox when you have the time.
I'm glad to hear that mm-nyc! If you have any other trouble with this, don't hesitate to give me a nudge here.I also have this problem. I sell jewellery and need to see the thumbnails to select the right file. I have a Dropbox plus subscription but this makes it fairly useless.
- DaphneThanks for joining us here Rossella Brambilla!
To have a better look into this with us, I've just sent you a brief email to the address linked with your profile here.
Please check your inbox when you have the chance, and get back to me there if you'd like to.
In the meantime, a workaround I can suggest is to make any local files that are missing the thumbnail to "online only", and then make then available locally through the right click menu instead of double clicking them.
I'm having this same issue of thumbnails not showing up. I recently installed Dropbox on a new computer and am having this issue. Please message me directly if you can help as you did others, moderators!
- DaphneHey ramblingsu!
Can you just confirm for me, does this only occur when you make a file available locally on your computer by double clicking the file to open it?
If you make one of these files online only through the right click menu, and afterwards make it local through the same right click menu, do you see the thumbnail appear then?
