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Forum Discussion
HELP! Vault won't give me access!!!
Hello,
I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in ...
Jay
Dropbox Staff
Dropbox StaffHi everyone, I've merged your posts into this thread.
If you're still experiencing this issue, please could you contact the support team directly for them to investigate this in more detail.
If you're still experiencing this issue, please could you contact the support team directly for them to investigate this in more detail.
Vault has been a little bit buggy for me still.
Question, is it normal for it to consider Vault a "shared" folder, if I'm not sharing it with anyone? If I move a file out of Vault and it said says
"Move "2021-03-10 16.37.00.pdf" out of the shared folder "Vault?
Moving this file to Dropbox will remove it for members of Vault."
This makes me nervous the idea that the Vault is shared when I didn't do that. There's no quick way on desktop to check if it's shared but I went online and inside Vault it does say "only you have access" which is both comforting and confusing when considering the message above.
