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Forum Discussion
HELP! Vault won't give me access!!!
Hello,
I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in ...
Lusil
Dropbox Staff
Dropbox StaffHello Walk Humongous, let's see what we can do here.
Are you also having trouble accessing your Vault from the website by any chance?
Also, your Support options depend on the sort of account that you have, and you can find yours by going to this page.
If you've already submitted a ticket, could you let me know the ID (eg. #1234567) so that I can look into this for you?
Give me a shout whenever you've had the chance to check this out. Cheers!
Are you also having trouble accessing your Vault from the website by any chance?
Also, your Support options depend on the sort of account that you have, and you can find yours by going to this page.
If you've already submitted a ticket, could you let me know the ID (eg. #1234567) so that I can look into this for you?
Give me a shout whenever you've had the chance to check this out. Cheers!
Mine seems to have corrected itself after a few hours. After having the issue I checked with a friend who uses Vault too and he had the same problem so it wasn’t just me and I see others here had the issue. Is everyone cleared up? Can someone from Dropbox confirm it was/is a known issue? I’m a bit frightened to use Vault at all now after having this happen within 48hrs of me trying the functionality. I thought I lost my most important docs, but thankfully it was only temporary. I have now moved them out of Vault until we figure this out and we get an explanation. In the time I was locked out I was delayed with work by not having access to certain business documents what were stuck in there.
Mine is still not working... All important documents are in the folder. @Dropbox Can you help????
Same here. Been in a loop.
Support team replies with the generic “send us a screenshot” answer.
- LusilHey everyone, thanks for keeping us in the loop and glad to hear that this seems to be resolved!
If anyone is still having issues with this, please don't hesitate to get back to us and let us know.
In the meantime, I hope you all have a great rest of your week!
