You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Tim A's avatar
Tim A
Helpful | Level 5
3 years ago

Dropbox Scan > No OCR

Hello, I'm a Dropbox Plus customer and all documents (primarily receipts) I scan with the Dropbox Scanner as a PDF are saved but not searchable.    Very frustrating as this would be such a great ...
Dropbox Plus
Organize
AFF's avatar
AFF
Helpful | Level 5

I am having the same problem.  I have deleted the app on my iphone, and reinstalled but it is still not searchable.  These are receipts scanned as PDFs.  I am looking for ANY searchable text.  I can't find anything.

Tim A's avatar
Tim A
Helpful | Level 5
2 years ago

It's so frustrating and Dropbox Support are clueless. Google Drive has a much better handle on OCR documents. It's time to switch.

  • AFF's avatar
    AFF
    Helpful | Level 5
    2 years ago
    Thanks. I’ll look at that

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!