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Forum Discussion

JoseOrganista's avatar
JoseOrganista
New member | Level 2
3 years ago

Cyber attack with ransomware file reposition

Hi. I Need some help! Due to a cyberattack with ransomware encryption, I would like to request the repposition of all my files to date 02/05/2022. How can i get my files back?  
Restore
amemo369's avatar
amemo369
New member | Level 2

Hi there,

My laptop was recently hit by Ransomware and this affected a significant number of files/ folders in my Dropbox desktop application. I am using Dropbox Basic so I am unable to use the Rewind feature. I am aware that I could manually restore previous file versions but would it be possible for an administrator to rewind all of my files & folders to before the Ransomware attack?

Thanks so much for your help

Mostafa

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi amemo369 

 

Unfortunately not - rewind is a paid for only feature (as is the ability to log tickets and request it is done). Maybe upgrade for a single month to get it done?

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