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Forum Discussion
All my files in my Dropbox folder are gone. What can I do?
All my files in my dropbox folder are gone.
Have no idea what I did.
Dropbox chat support is not working.
I tried the goback but that is not working.
How do I get my files...
Hi everyone!
I have huge problem. I will briefly describe you situation.
We had a Business plan (which was payed monthly). When we wanted to add next computer to Dropbox, we logged out, then logged in and everything on the web dissapeared... Plan was reduced to Basic plan, so we can't use the support for Business. Every folder, file and invoice wanished from web... Is anybody here who has such a problem like we do?
Thanks,
Magda
- Rich
Super User II
Magdalena2023 wrote:
... we logged out, then logged in and everything on the web dissapeared... Plan was reduced to Basic plan, so we can't use the support for Business.
You likely signed in to a different, empty account. Verify that the email address you used to sign in is the email address that you used for your Business account.
Thanks a lot! We suspected that this is the reason why we don't see anything. We check invoice from our accounant and email address was wrong.
