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Forum Discussion
My space is still occupied even though I've deleted files?
Hello!
After I deleted some files to free my dopbox space, even though the files a deleted the space is still occupied. Can someone help me with this?
- Lusil
Dropbox Staff
Hello Lucil,
Thank you very much,
your suggestions have been very useful, I guess the problem was due to the fact that my account was be over my storage quota.
Bye
- Lusil
Dear Dropbox rep,
Kindly, you did not answer the question...
- Rich
Super User II
Lusil did answer the question. As the issue being discussed required account specific information, the user was asked to move this to the regular Support channels (a helpdesk ticket).
If you're having a similar issue, then you'll need to explain what's happening as the issue will be different for everyone.
I am having the same problem. Currently in my dropbox plan I have a total capacity of 3.25 GB and it says that I am using 2.78 GB. But I checked the size of the only folder that I have uploaded to Dropbox and it is 1.93 GB, after I deleted some documents. The problem is that Dropbox is not updating the stuff that I delete and opening space.
Thanks for your answer, Lusil.
I deleted my files from my Dropbox folder in my PC. Then I realized that it did not open space in my Dropbox account. So I accessed the website and tried to delete the files permanently. Like you said, "permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox.", so it didn't change anything. I am not having any errors. I did a quick check, and the folder that I have in my PC is the same that is in the website. In the website it does not show any other folder except the same one that I have in my desktop app.
I have the same problem, help needed.
