You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

D Great's avatar
D Great
New member | Level 1
6 hours ago

My files are lost, how can I get them back?

I used to have the free basic dropbox subscription. I had big files that I’ve been receiving warning to upgrade or lose my files. Can someone help me get my files back, please?
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 hours ago

Hi D Great, thanks for bringing this to our attention.

 

Could you clarify what you mean by 'used to have a free basic' account? Did you upgrade or delete that account?

 

Are you able to see any missing files on the events page or the deleted files page?

 

This will help me to assist further!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!