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D Great's avatar
D Great
New member | Level 1
2 months ago

My files are lost, how can I get them back?

I used to have the free basic dropbox subscription. I had big files that I’ve been receiving warning to upgrade or lose my files. Can someone help me get my files back, please?
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi D Great, thanks for bringing this to our attention.

 

Could you clarify what you mean by 'used to have a free basic' account? Did you upgrade or delete that account?

 

Are you able to see any missing files on the events page or the deleted files page?

 

This will help me to assist further!

About Delete, edit, and organize

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