We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

KS555's avatar
KS555
Helpful | Level 5
8 years ago

My browser crashed while I was uploading

I am uploading hundreds of files to someone.   Browser crashed 3/4 of the way through.  Can the upload be restarted and resume? I'm not sure which file it was on when it crashed.  The recepient has sent me an invite link so I don't know if I can see his folder.

Best thing to do?  Thank you

 

edit - set it to upload overnight - Uploaded for six hours then it crashed again - "something went wrong, please try sending your files again."   Really?  All 500 of them?  25 gig?  Is Dropbox always this unreliable with large loads?  Is there a better way to approach the upload, or are there any more stable alternatives out there? 

  • You're uploading through a web browser which is never all that reliable for large transfers, regardless of the service you're uploading to.

     

    For large files or large amounts of data you really should install the Dropbox client and use it to sync the files from your computer. Just put them in the Dropbox folder that gets created on your computer and they will sync with your account online.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    You're uploading through a web browser which is never all that reliable for large transfers, regardless of the service you're uploading to.

     

    For large files or large amounts of data you really should install the Dropbox client and use it to sync the files from your computer. Just put them in the Dropbox folder that gets created on your computer and they will sync with your account online.

    • KS555's avatar
      KS555
      Helpful | Level 5

      Thank you.

      I'm doing that now but I must say it's unbearably slow.   My internet upload speed is slow, like 2.46 mbps.  So I'll have to upgrade if there are more of these types of jobs.  I"m uploading only about 7 gig - about a third of the total files- and it's telling me six hours.  I did go into settings and tell it not to limit the upload speed.

      Is that upload time normal for that speed?

      Also I'm still unclear as to whether the files that uploaded via the request link before it crashed were full or partial files.  If the email from Dropbox says x file was uploaded, is that the entire file?  Or is it uploading parts of all the files, then the upload fails, and all of the files are, say, 75% uploaded? 

      FOr what it's worth it also did not upload them in order (they are numerically named).  Instead, it uploaded one folder, then the second half of the next folder, etc.  And the email they sent had the files listed haphazardly, out of order.  I had to copy them all into a spreadsheet to sort them and see what was missing.  Which was about half, from different sections.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        KS555 wrote:

        I'm doing that now but I must say it's unbearably slow.  My internet upload speed is slow, like 2.46 mbps.  ...  I"m uploading only about 7 gig - about a third of the total files- and it's telling me six hours.


        That's just about right.

         

        2.46Mbps / 8 = .3075MBps
        .3075 x 60 = 18.45MB per minute
        7168MB / 18.45 = 388.50 minutes = 6.48 hours

         

        And that assumes best case scenario, that your speed remains constant, there's no other traffic, etc. And remember, each file that you upload is hashed, compressed, then transferred, encrypted, and stored on the Dropbox servers. That entire process is included in the aggregate speed that's displayed in the Dropbox sync status. In other words, the speed reported by Dropbox is not just a transfer speed, but the speed at which the entire process is being completed.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!