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Forum Discussion
Moved Folder from One Location to Another but Files didn't Transfer and now theyre missing
Hi,
I'd appreciate any feedback immediately since this is a business issue. We have a business dropbox account that houses all the "server" files. Each personal user automatically gets a personal folder under the business account to move documents into as needed. Well I moved a project into my personal folder (still under the business account) and was working on them. When I finished I went to the dropbox browser to move them back to the "server" location, and manually checked the file I wanted to move, selected the location on the "server", and clicked move. When I went to the server to verify it was there, the main folder is apparent, however, none of the files in the folder are there. They are also no longer in my personal folder. Where did they go and how do we get them back???
Yes, I have tried any and everything to find these files. They are nowhere. We ended up having to recover past deleted files, and re-did any work that was lost.
- Walter
Dropbox Staff
Hey vmartin2023, sorry to hear you're having issues with this.
Could you please have a look at your events page and let me know if you can find your missing files there?
If you could also send me a screenshot of how it looks on your end I'd appreciate it.
Thanks!
Is this the same thing as the activity folder shown on the right side toolbar area? I've highlighted the event shown below. This was the folder moving to the 2023 folder which is what we wanted.
- Hannah
Hey vmartin2023, the events page will show you all the additions/deletions/edits/moves made in the account up to a certain date depending on your version history.
So, what does the events page show about this particular folder?
