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Working on a brief that is due tomorrow.  Time is of the essence.  I changed the names of many files & folders containing court forms.  Very tedious but had to be done.  When I finished & now ready to work on those forms: THEY'RE ALL GONE!  What?  1000s of court forms--simply disappeared.  I finally stumbled online & figured out that, according to Dropbox, I deleted those folders & files.  No way could I have accidently deleted so many files & folders!  So, instead of working on my brief that is due tomorrow, I then had to figure out how to restore 1000s of files to my computer--still not sure I did it right--the interface was not overly user friendly--& wasted too many precious hours in the process--including writing this message.  Just now, I finally got back to real work--I renamed a folder & AGAIN, it disappeared!!  WTF?  I do NOT want any fancy new features; I don't have time to figure out what local, online or smart sync means nor do I care.  I just want everything to work like it always did.  I cannot be wasting time being hijacked by features I didn't ask for nor do I want.  I don't want a new learning curve.   Don't ruin a good thing.  The simplicity & reliability of Dropbox were its best features.   Add all the new features you want but give us the option about whether or not we want those new features.  I feel like the victim of a bait & switch. 

","kudosSumWeight":0,"postTime":"2018-02-25T23:45:19.307-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:FAQ","text":"FAQ","time":"2018-08-15T14:48:07.534-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:restore","text":"restore","time":"2022-07-26T01:00:16.034-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:266500_8"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":21598},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:266500":{"__typename":"Conversation","id":"conversation:266500","solved":true,"topic":{"__ref":"ForumTopicMessage:message:266500"},"lastPostingActivityTime":"2022-07-26T04:14:40.904-07:00","lastPostTime":"2020-02-26T04:47:44.582-08:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:266500":{"__typename":"ModerationData","id":"moderation_data:266500","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:266500_8":{"__typename":"Revision","id":"revision:266500_8","lastEditTime":"2022-07-26T04:14:40.904-07:00"},"ForumReplyMessage:message:271283":{"__typename":"ForumReplyMessage","id":"message:271283","conversation":{"__ref":"Conversation:conversation:266500"},"author":{"__ref":"User:user:653762"},"revisionNum":2,"uid":271283,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"subject":"Re: Missing files after folder renaming.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:271283"},"parent":{"__ref":"ForumReplyMessage:message:271230"},"body":"

Hello HollisHoHo.

\n

Is your Dropbox app syncing while you rename those files? Is it open?

\n

Also, do you have enough free space to hold, for example, twice the size of these files?

\n

Usually, if you rename files with Dropbox opened, it will replace the file normally.

\n

The original file is deleted, and the renamed one is uploaded.

\n

If you don't have more free space, Dropbox won't be able to upload de renamed file, but will delete the old one.

\n

Make sure you have enough space and you Dropbox app is running and syncing.

\n

Hope this helps.

","body@stringLength":"823","rawBody":"

Hello .

\n

Is your Dropbox app syncing while you rename those files? Is it open?

\n

Also, do you have enough free space to hold, for example, twice the size of these files?

\n

Usually, if you rename files with Dropbox opened, it will replace the file normally.

\n

The original file is deleted, and the renamed one is uploaded.

\n

If you don't have more free space, Dropbox won't be able to upload de renamed file, but will delete the old one.

\n

Make sure you have enough space and you Dropbox app is running and syncing.

\n

Hope this helps.

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Why do you keep giving canned responses?  You're not even trying to find out why this is happening to me. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"118","kudosSumWeight":0,"postTime":"2018-04-04T15:57:51.412-07:00","lastPublishTime":"2018-04-04T15:57:51.412-07:00","metrics":{"__typename":"MessageMetrics","views":20757},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:266500/message:271315","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDI3MTM4NiwyNzEzODY","node":{"__ref":"AcceptedSolutionMessage:message:271386"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"123","rawBody":"

Why do you keep giving canned responses?  You're not even trying to find out why this is happening to me. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:271315_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:271386":{"__typename":"ModerationData","id":"moderation_data:271386","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:271386":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:330250"},"id":"message:271386","revisionNum":1,"uid":271386,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:271315"},"conversation":{"__ref":"Conversation:conversation:266500"},"subject":"Re: Missing files after folder renaming.","moderationData":{"__ref":"ModerationData:moderation_data:271386"},"body":"
Hi again, HollisHoHo, 

\n
I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. 

\n
Please have a look for their email, and get back to them when you can. 

\n
Thanks! 
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2018-04-05T07:37:02.014-07:00","lastPublishTime":"2018-04-05T07:37:02.014-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":21237},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:266500/message:271386","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1387","rawBody":"
Hi again, , 

\n
I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. 

\n
Please have a look for their email, and get back to them when you can. 

\n
Thanks! 
","kudosSumWeight":0,"repliesCount":4,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:271386_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDM4Mzg1MiwzODM4NTI","node":{"__ref":"ForumReplyMessage:message:383852"}}]}},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:653762":{"__typename":"User","id":"user:653762","uid":653762,"login":"Wexlei","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-04T11:11:39.914-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:271283":{"__typename":"ModerationData","id":"moderation_data:271283","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:271230":{"__typename":"ModerationData","id":"moderation_data:271230","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:271230":{"__typename":"ForumReplyMessage","id":"message:271230","revisionNum":1,"uid":271230,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:266500"},"subject":"Re: Missing files after folder renaming.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:271230"},"body":"IT HAPPENED AGAIN!!!!!!!!!!!!!! ENTIRE FOLDERS ARE DELETED!!!!!!!!!!! I GUARANTEE YOU, I DID NOT DELETE THEM. WHAT IS THE PROBLEM?? WHY IS THIS HAPPENING????","body@stringLength":"161","rawBody":"IT HAPPENED AGAIN!!!!!!!!!!!!!! ENTIRE FOLDERS ARE DELETED!!!!!!!!!!! I GUARANTEE YOU, I DID NOT DELETE THEM. WHAT IS THE PROBLEM?? WHY IS THIS HAPPENING???? 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Missing files after folder renaming.","moderationData":{"__ref":"ModerationData:moderation_data:271314"},"body":"

I have no idea what you're talking about. 

\n

I didn't delete or change the name of one file out of the 1000s of files that are now missing. 

\n

I get an error message when I try to find deleted files on your web site. 

\n

This is not the first time this happened & I am disgusted beyond belief.

\n

I did what you told me the last time, I reinstalled the software--but it's taking forever to sync the files again.

\n

Dropbox used to work like a dream.  It doesn't anymore.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-04-04T15:55:14.118-07:00","lastPublishTime":"2018-04-04T15:55:14.118-07:00","metrics":{"__typename":"MessageMetrics","views":20758},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:266500/message:271314","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"523","rawBody":"

I have no idea what you're talking about. 

\n

I didn't delete or change the name of one file out of the 1000s of files that are now missing. 

\n

I get an error message when I try to find deleted files on your web site. 

\n

This is not the first time this happened & I am disgusted beyond belief.

\n

I did what you told me the last time, I reinstalled the software--but it's taking forever to sync the files again.

\n

Dropbox used to work like a dream.  It doesn't anymore.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:271314_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:271315":{"__typename":"ModerationData","id":"moderation_data:271315","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1241181":{"__typename":"User","id":"user:1241181","uid":1241181,"login":"Ailime1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-12-12T04:37:00.505-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1241181"},"ModerationData:moderation_data:383852":{"__typename":"ModerationData","id":"moderation_data:383852","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:383852":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1241181"},"id":"message:383852","revisionNum":1,"uid":383852,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"AcceptedSolutionMessage:message:271386"},"conversation":{"__ref":"Conversation:conversation:266500"},"subject":"Re: Missing files after folder renaming.","moderationData":{"__ref":"ModerationData:moderation_data:383852"},"body":"

I'm having the same problem. Please advice. It would also save time if you could publish the solution. 

Thanks, 

 

Emilia 

 

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I'm having the same problem. Please advice. It would also save time if you could publish the solution. 

Thanks, 

 

Emilia 

 

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