We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Microsoft Word documents won't sync
Hi!
Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for th...
Hello!
Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:
1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility"
10. Under Dropbox ensure everything is checkedHope this helps.
Will do, Lusil! Thanks!
Was there any update on this issue? I'm having the same issue. When I close Word, Pause syncing and Resume syncing, the file syncs. Otherwise, I get the same red cross.
Hello!
Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:
1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility"
10. Under Dropbox ensure everything is checkedHope this helps.
I think this actually worked for me too!! WHAT A RELIEF!!! Thank you for finally finding someone at DB with the right answer!!!
Thanks Skyflyer...
That worked BEAUTIFULLY......
Shame the 4th level of support couldnt have told me to do that 2 months ago...
Thanks again
Shacka
THANK YOU! This worked.
I have been having the same problem. Any solutions?
- Lusil
Dropbox Staff
Hey skyflyer and BBY34, thanks for nudging us on this thread.
Out of curiosity, did you try any troubleshooting mentioned on this discussion, including following these steps?
Keep me posted!
Is there any update to this problem?? Im having the issue and its becoming quite time consuming to use the work arounds..
- Daphne
Hey Shacka, thanks for joining us here.
Just to clarify, if you use the steps mentioned previously, do your files sync until the next time that they're edited?
Which version of Microsoft Office are you using?
Also, which version of the desktop app do you have installed?
Keep me posted!
The problem is still present for me as well. I need to quit word, pause syncing and then resume syncing. Otherwise, I get a red cross icon, and the file does not sync. You can see from the screenshots.
The finder status:
The dropbox Recet status:
The Dropbox version (v102.4.431):
Is there a way to enable debug logging so I can see what goes wrong?
Also, there is no way I can "Fix hardlinks" option as mentioned in another post - I simply can't find it in the app.
