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Forum Discussion
Mass deletion happened today - Says it was me, it wasn't - Need help please
I have dropbox for our team. We have (usually) group folders that I created and shared from the Content Manager page... Well, today I went to open an Excel file that I use most days and Excel said t...
So, I just found out as an admin I can delete a file "permanently". It would be a good thing to have known this was even possible - I guess I never tried to delete a file permanently before. It was news to everyone on our team.
Please DropBox - Why is "Dropbox Rewind" not always available? Crazy stuff!
I thought for sure we would recover our files because we are on a paid DropBox, you know, you have 180 days to get them back. Not the case for us, we have lost the lot.
Now for the task of compiling what data we have on other devices. We won't be solely trusting DropBox with our data from now on.
Lesson learned the hard way.
Hi Jay
Thanks for the reply. We found the cause of the mass deletion.
Our server computer has been hacked. The hacker left a ransom message on a text file.
Yes, I've been in touch with Dropbox support and our case has been escalated appropriately. Now to wait and see if we gain access to our files again.
And, FYI, we have changed all our passwords for all our accounts and have taken the server offline.
Jay
Dropbox Staff
Dropbox StaffThanks for the update, and I'm sorry to hear about the circumstances.
Our support team should be able to assist further with any account-specific queries from there on.
So, I just found out as an admin I can delete a file "permanently". It would be a good thing to have known this was even possible - I guess I never tried to delete a file permanently before. It was news to everyone on our team.
Please DropBox - Why is "Dropbox Rewind" not always available? Crazy stuff!
I thought for sure we would recover our files because we are on a paid DropBox, you know, you have 180 days to get them back. Not the case for us, we have lost the lot.
Now for the task of compiling what data we have on other devices. We won't be solely trusting DropBox with our data from now on.
Lesson learned the hard way.
This same exact thing happened to me!! I am the owner of a folder, and had given access to another user. That user deleted their Dropbox account, and somehow ALL OF MY FILES went missing from that folder! What the heck. This is absolutely not okay. I can see the files in the events area, and "recently deleted", after scrolling down for literally 30 minutes, since each photo is listed as an "event".. but because it was more than 30 days ago (like 6 or 7 weeks ago), I cannot recover the files. This is so messed up! Because I was never informed in the first place from Dropbox, that these files were deleted. I am livid! If this doesn't get fixed, I plan to leave Dropbox and switch over to another platform. I absolutely cannot have this happen.
- Nancy
Hi shajuniper, I’m really sorry to hear this.
In general, if one of the shared folder members deletes their Dropbox account, this shouldn’t affect the files in your shared folder, as also described here.
Is there any chance that the other user deleted these files manually, before deleting their own account?
