You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

docvino1's avatar
docvino1
Explorer | Level 3
10 months ago

Lost Everything

I have been using dropbox for years under my personal email.  I had a business that also used dropbox where it was connected to my personal.  I login to my account using my personal email every time ...
Dropbox Basic
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi docvino1, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

 

Regarding your missing files, if the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted

Unfortunately, without any events, we wouldn't be able to recover them, even on our end. 

 

Since you mentioned in your original post that you 'had a business that also used dropbox where it was connected to my personal', was this another Dropbox Business team you were a part of? Did you own this team, or did someone else add you to the team?

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