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Forum Discussion
Lost Everything
I have been using dropbox for years under my personal email. I had a business that also used dropbox where it was connected to my personal. I login to my account using my personal email every time ...
Megan
Dropbox Staff
Dropbox StaffHey docvino1, which platform did you use in the past, in order to update the account, and upload files?
Did you upload the via the website, desktop app or mobile app?
I have been using dropbox for years. I use it on desktop, laptop and mobile. All with the same login. If I were to send you a link of a file, if I can find one, will you be able to pull from what account it came from?
- Nancy
Hi from me as well, docvino1.
Can you clarify what type of plan your previous Dropbox account was on at the time this happened? Was it on a personal plan, or part of a Business team instead?
You also mentioned above that you were paying for a monthly subscription. Was your Dropbox account upgraded directly via www.dropbox.com, or iTunes/Google Play?
I’d like to gather as much info as possible to pinpoint what may have happened.
My account was a personal account. I believe I was paying $10 a month. Ill have to check. Either way, it was not a 2nd account. I have 1 email stored on my dropbox passwords saved on computer and on phone. It has been autosaved for years. I need this files.
