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Forum Discussion
Lost Everything
I have been using dropbox for years under my personal email. I had a business that also used dropbox where it was connected to my personal. I login to my account using my personal email every time ...
Walter
Dropbox Staff
Dropbox StaffHey there docvino1 - sorry to hear about your missing files.
May I ask when was the last time you accessed your account?
If you made sure that you're looking at the correct account, could you have a look at your events page and let me know what you find?
This is the place where all uploads,edits, and deletions are normally logged so it should give you a hint.
Keep me posted!
Hey Walter. There are 0 files in deletion and when clicking on events, there is only 1 and that was from yesterday. I lost everything and I am not happy about it. I have paid monthly. Then yesterday my autologging in didn't work and I had to re-signup with my email that wasn't recognized. There has to be a way to get my files back.
- Megan
Hey docvino1, based on everything you mentioned, it indeed sounds like you have a second Dropbox account, and the one you're looking at is a brand-new one.
When was the last time you had signed into your account, prior to the incident you mentioned above with the sign out?
Can you check any email addresses you have, for any Dropbox-related emails there?
No that is not the case. I just went through and tried all my email addresses. The yahoo that I am having problems with is the only one. I also get emails from dropbox about my account to my yahoo email.
