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Forum Discussion
Issues editing Word documents with Dropbox
Hi
I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app
This has always worked like a dream, any chan...
Hi all,
As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:
https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink
To unlink a Dropbox account from an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- From the list of places, tap and hold Dropbox.
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.
To re-link a Dropbox account to an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- Tap Add a place.
- Tap Dropbox.
- Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.
Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!
Frank
Hi,
I’m running iOS 11.2.5 and I’m having a similar issue. Whenever I open a file in drop box an try to edit it in word, after a few minutes the banner error message comes up “can’t upload - something’s wrong and your changes can’t be uploaded. This is happening right now as I’m currently working on a document
Frank_S
Dropbox Staff
Dropbox StaffHi all,
Thanks for the responses, from what I can gather this is now only occurring from within the Office for iPad App, would that be correct? Based on what SandersKev said about the issue being fixed for him by an update to Office for Android, this sounds like a problem on Microsoft's side, that they have fixed for one OS.
Unfortunately there's not a lot we can do to troubleshoot errors outside of our own applications or website; my recommendation here would be to follow up directly with Microsoft support.
Thanks!
Frank
Here’s the not incredibly helpful response I got from microsoft. I’m going to see if I can push them a bit more:
“Since Dropbox is a third-party app, can’t say anything about the sync process. Please make sure you have the latest version of Word app for iOS and Dropbox app. Check if there’re any update available for iOS.
When searching I came across a thread created in Dropbox forum and I noticed, you are involved in this thread: trouble editing word documents with Dropbox App
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology
Meanwhile, if the error continues, try using OneDrive app to sync files.“- Quite unfortunately, it seems I might have been cheering too soon. The issue now re-occurs and seems to have appeared o be resolved for only 2 days or 3-4 uses of the file
- Frank_S
Hi SandersKev,
Thanks for getting back with that info - sounds like we'll need to investigate this from our side and chase up with Microsoft directly if required.
In order to help us gather as much information as possible, can those of you who are affected by this open a ticket with our support team and include the following information:
- What OS and version number you are running
- What version of Office for Android, iPhone or iPad you are running
- Version of the Dropbox mobile application that is running on your device (if any)
- Screenshot of the error message you are receiving when trying to save/sync files
Once the ticket is created, please post the ticket number as a reply to this thread and I'll pick them up and follow up with the investigation. Thanks in advance!
Frank
Hmm, I have same problem with Android tab, BUT... when I try another app, what open .xlsx files everything worked well, so I think problem is Microsoft Excel itself.
