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Forum Discussion
Issues editing Word documents with Dropbox
Hi
I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app
This has always worked like a dream, any chan...
Hi all,
As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:
https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink
To unlink a Dropbox account from an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- From the list of places, tap and hold Dropbox.
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.
To re-link a Dropbox account to an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- Tap Add a place.
- Tap Dropbox.
- Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.
Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!
Frank
Sanchez
Dropbox Staff
Dropbox Staff
Hi Sanchez,
Thanks for your prompt reply
Since this problem has been going on for a little while, ( i would say 2 weeks, perhaps more), I am not entirely sure what might have changed in terms of updates. All my apps (including dropbox) are up to date, I use the microsoft excel editor which was, according to the google play store, last updated january 17th, so that could potentially be a thing. The latest android update was relatively recent but I cannot quite remember when.
I just updated another excel file on my phone, that one saved perfectly.
I then went back to the problem file and it somehow also suddenly saved. I then attempted to alter some things in the problem file again but now the problem is occurring again and it will not save saying "there was a problem uploading this file. Last uploaded 5 minutes ago".
It feels as if the file would still be open somewhere, somehow and thus unable to be updated, however I went through the process that made it suddenly work 5 minutes ago, without any luck. Manually closing and force-stopping the excel app from the app settings page also did not have an effect.
- Sanchez
- My appologies for the late answer here. I have just downloaded the latest update to Excel as it appeared in the playstore and at a first glance, the problems appear to have gone away. Now let's hope they do indeed stay away
- Sanders, were you having the same issue on Android and an update in the playstore fixed it?
The last update on the appstore of iOS was 2 weeks ago, hoping a fix turns out soon!
