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Forum Discussion
Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag
hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good.
but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons , not...
having same issue and have tried literally every suggestion. It's dropbox breaking preview for all apps too if it's in side the folder. must be something with DB breaking the thumbcache.
I am late to the party but I am having exactly the same problem. Camera Uploads are showing generic icons and not a thumbnail of the photo. I have tried all the suggestions in this thread and none of them have worked. Will there be a solution to this problem?
SteveLV - I would say contact dropbox. The more we all keep pestering, maybe there will be a solution. When I've contacted them, I've been told they are aware of the issue, working on it, but have no idea when this will be fixed. From searching history, it looks like this has been an issue for some for over half a year.
I have been in contact with Dropbox via Twitter and latterly by email. At their suggestion I changed one of the files to Online Only (in Windows File Manager) and the thumbnail immediately showed. I then changed it back to Local and the thumbnail remained. I then changed all 693 files in the Camera Uploads folder to Online Only and back to Local (it took some time) and now all the thumbnails show.
In a further exchange of email Dropbox say there are aware of the problem but believe it is caused by some 3rd party software or App. I have asked if they care to say what they think it is but I have not had a reply. They have now closed my case.
I have just taken a pic on my phone; it uploaded immediately and the thumbnail is showing so for me the problem is sorted.
SteveLV, I'm glad it has worked for you. I've done that and the next time I start my computer it is back to no-image thumbnails. I've researched and found places where the indications are if you have Google Drive along with Dropbox on your computer, it is messing with the images in file explorer, but again - no fix. I'm so tired of having to go into my online dropbox to find my image and either download or find the filename and then have to go to my computer dropbox, locate that file and then use it. I do this on three separate computers and one just doesn't have the memory space for downloading additional photos. I'm beyond frustrated. Good luck!
